Effective Date: 28 November 2024
This Privacy Policy explains how 10 PROPERTY LTD (“we”, “our”, “us”), operating the website https://10property.co.uk/, collects, uses, and protects your information. We are committed to ensuring that your privacy is protected in compliance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).
Our registered office is Sequoia House, 191 Townmead Road, London, SW6 2HG, United Kingdom. Our company registration number is 05692987. Should you have any questions regarding this Privacy Policy, please contact us via email at privacy-policy@10property.co.uk.
1. Information We Collect
We collect and process personal data only as necessary for our business operations and to provide our services. This data may be collected directly from you, automatically through our website, or from third-party sources where applicable.
1.1 Personal Data You Provide
- Name, email address, phone number, and postal address provided through contact forms, account registrations, or enquiries.
- Payment information when you purchase a product or service from us.
- Details submitted through job applications, such as your CV and employment history.
1.2 Automatically Collected Data
- IP address, browser type, operating system, and device information collected via cookies and similar tracking technologies.
- Usage data such as pages visited, time spent on the site, and referring URLs.
1.3 Third-Party Data Sources
- Information obtained from publicly accessible sources or business partners to improve our services.
2. How We Use Your Information
We process your personal data for the following purposes:
- To provide and improve our services and website functionality.
- To process payments and manage your account with us.
- To communicate with you about your enquiries, service updates, or marketing offers (where consent is given).
- To comply with legal obligations and protect against fraud or unauthorised activities.
- To analyse usage patterns and improve our website’s content and user experience.
3. Legal Basis for Processing
Under the UK GDPR, we rely on the following lawful bases for processing your personal data:
- Consent: When you opt-in to receive marketing communications.
- Contractual Necessity: To fulfil contracts with you, such as service agreements or product purchases.
- Legal Obligation: To comply with applicable laws and regulations.
- Legitimate Interests: For our business operations, fraud prevention, and customer relationship management, unless overridden by your rights and interests.
4. Sharing Your Information
We may share your personal data with third parties under specific circumstances:
4.1 Service Providers
- Companies that assist us in delivering our services, such as payment processors, IT support, or marketing agencies.
4.2 Legal Requirements
- Authorities or organisations when required by law, such as in response to legal processes or regulatory obligations.
4.3 Business Transfers
- In the event of a merger, acquisition, or sale of our assets, your information may be transferred to the new entity.
We ensure that all third parties with access to your data adhere to data protection laws and maintain confidentiality.
5. International Data Transfers
Some of our service providers may process data outside the UK or the European Economic Area (EEA). Where such transfers occur, we ensure adequate safeguards are in place, such as:
- Standard Contractual Clauses approved by the European Commission.
- Binding Corporate Rules (where applicable).
- Confirmation that the recipient country offers an adequate level of protection.
6. Retention of Your Information
We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and accounting obligations. Specific retention periods include:
- Customer account details: Retained for the duration of your account and up to six years after closure.
- Marketing data: Retained until you withdraw consent or opt-out.
- Job applications: Retained for a maximum of 12 months unless agreed otherwise.
After these periods, your data will be securely deleted or anonymised.
7. Your Data Protection Rights
Under the UK GDPR, you have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your data, subject to legal obligations.
- Restriction: Request limitation of data processing under certain conditions.
- Portability: Request transfer of your data to another service provider.
- Objection: Object to the processing of your data for legitimate interests or direct marketing.
- Withdraw Consent: Withdraw your consent for processing where consent was the basis.
To exercise these rights, contact us at privacy-policy@10property.co.uk. We will respond within one month unless an extension is required due to complexity or volume of requests.
If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). For more information, visit https://ico.org.uk/.
8. Security Measures
We are committed to safeguarding your information. Security measures include:
- Encryption of sensitive data during transmission.
- Regular software updates and vulnerability assessments.
- Access controls to limit data access to authorised personnel only.
- Policies and training to ensure all staff understand their data protection responsibilities.
While we strive to protect your data, no transmission or storage system can guarantee absolute security. Any data shared with us is at your own risk.
9. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience and analyse site usage. These may include:
- Essential Cookies: Necessary for site functionality.
- Analytics Cookies: To track visitor interactions and improve our website.
- Advertising Cookies: To deliver relevant advertisements.
You can manage or disable cookies through your browser settings. For more details, see our Cookie Policy [link to the cookie policy page].
10. Third-Party Links
Our website may contain links to external sites not governed by this Privacy Policy. We are not responsible for the content or data practices of these third parties. We encourage you to review their privacy policies when accessing their services.
11. Children’s Privacy
Our services are not directed to individuals under 16 years of age, and we do not knowingly collect personal data from children. If we become aware of any such data being processed, we will delete it promptly.
12. Updates to This Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised effective date. We encourage you to review this page regularly for the latest information.
Contact Information
For any queries regarding this Privacy Policy or your personal data, please contact us at:
10 PROPERTY LTD
Sequoia House
191 Townmead Road
London, SW6 2HG
United Kingdom
Email: privacy-policy@10property.co.uk
Alternatively, you may write to us at the address above.
This Privacy Policy is governed by the laws of England and Wales.